Refund policy

All requests for refunds must be received before May 2. The Web Summit Vancouver partner store will refund customers if they mistakenly ordered the incorrect items.

Our refunds policy varies depending on which payment method was used to process the order. If an order was placed by credit card the refund can be processed within five working days.

However, if the order was processed by wire transfer a member of our finance department will need to manually process the refund request and due to the proximity of the upcoming event, all wire transfer refunds will be processed post-event. To expedite the process for wire transfer refunds please include your company’s bank details along with the initial refund request

Please contact your partner success manager for more information.